Any questions or concerns, please contact The Well Theory support@thewellthory.com

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

What items are non-refundable?

  • Opened products
  • Shipping cost
  • Items marked as final sale
  • Gift cards
  • Free gifts or promotional items with retail value
  • Items purchased with rewards points
Return Shipping

To return your product, you should mail your product to:

The Well Theory
7914 Wrenwood Blvd Suite C
Baton Rouge, LA 70809

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We do not offer exchanges at this time. Simply return your product and purchase the one you want.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thewellthory.com.